Welcome to our contact page. If you need help, want to share feedback, or have a business inquiry, this is the quickest way to reach us. We monitor this inbox around the clock and reply to most messages within a few hours, evenings and weekends included. If your note is time sensitive, add a clear subject line so we can route it to the right specialist quickly.
Table of Contents
Work with us
- Are you an online casino operator and want to get featured on our sites? Please submit your information here: https://gamblingdata.org/affiliate/
If your inquiry is about a problem with one of our casinos, such as a canceled withdrawal or a bonus dispute, please contact the casino’s customer support first. They can access your account and transaction details, which we cannot. If you have already contacted them and are still not satisfied with the outcome, feel free to contact us, and we will take a closer look. We act as an independent mediator and can request a recheck, but we do not have access to your account or the ability to override an operator’s regulatory obligations.
We can usually help get things sorted when you have an issue with one of our casinos. When you write to us, include the casino name, your account username, the email registered on the casino account, relevant dates, the amounts and currencies involved, and any reference or ticket numbers so we can find your case quickly. Screenshots of chats or emails also help us understand what happened and speed up our review. For example, if your withdrawal was canceled, tell us the casino name, the withdrawal amount and currency, the original request date, any support ticket numbers, and what the casino communicated. This helps us understand the sequence of events and ask the operator for a targeted recheck.
Here is how we handle player issues sent to our team. We acknowledge your message promptly, review the details, and may ask for clarification if anything is missing. When appropriate, we reach out to the partner casino’s team to request a recheck of the case and share updates with you as we receive them. Most cases are resolved within a few business days, depending on the operator’s internal queues, and complex cases that involve identity verification or source-of-funds checks can take longer. If we do not receive a timely reply from an operator, we follow up and keep you posted until there is a definitive outcome.
For mail or formal correspondence, you can reach us at the address below. Please note that we do not provide walk-in support at this location. We also do not offer phone support at this time, and email is the official channel for all requests.
- Visit us: Emancipatie Boulevard 32, Willemstad, Netherlands Antilles. P.O. Box 7, Curaçao.
- Email: [email protected]
Contact Regarding Marketing
If you are looking to get your casino featured on Zamsino.Casino you are also welcome to send us a message. Please keep in mind that these are our requirements.
Local translation
Provide fully localized site content and support in the target-market language, not just machine translation, so players receive clear and compliant information. We look for native-quality copy across your site, emails, live chat, and terms, with ongoing localization for promotions.
NetEnt, Microgaming & Thunderkick casino games
Your lobby should include an established mix of these studios, with legally obtained licenses for each provider. We may request proof of content distribution rights and will validate game availability in key markets.
Safe and sound payment providers
Offer dependable, region-appropriate deposit and withdrawal methods with transparent fees and reasonable processing times. Include popular cards, e-wallets, and bank transfers where permitted, and publish clear minimums, maximums, and processing windows.
No complex terms and conditions (we will investigate prior to any listing)
Bonus and withdrawal rules must be clear, prominently disclosed, and fair, since we verify them before approval. We review KYC triggers, wagering contributions, max bet rules, and restricted games to ensure transparency.
To speed up a marketing review, include your brand domain, licensing jurisdiction, key markets, game providers, payment methods, and a media kit or fact sheet. Our partnerships team will reply with the next steps, including editorial and compliance checks, typical timelines, and optional promotional packages. A standard evaluation covers licensing documents, responsible gaming controls, content mix, payments coverage, bonus fairness, and site performance. Most brand reviews are completed in 5 to 10 business days, depending on responsiveness. Rate cards for sponsored placements and campaign options are available upon request.
Press, Media, and Legal Requests
Press and media inquiries are also welcome. Provide your outlet, topic, deadline, and any interview questions you have in mind so we can coordinate an informed response quickly. We can supply quotes, data points from our coverage, and arrange briefings with an editor. Please flag any embargoes or time zones in your email subject line.
If you are writing with a legal, compliance, or takedown request, include the exact URL, the specific concern, and the relevant regulation or policy so our editors can evaluate and respond appropriately. For copyright, trademark, or privacy claims, add your name, authority to act, and supporting documentation so we can verify and act swiftly.
Last updated 12/12/25 by Erik King